FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped, delivery usually takes:
- United States: 5–10 business days
- International: 7–15 business days
Shipping times may vary depending on your location and carrier delays.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
You can use that tracking number to monitor your package at any time.
Do you accept returns?
Yes. We accept returns within 30 days of delivery for eligible items.
Items must be unused, in original condition, and in original packaging.
Please visit our Return Policy page for full details.
How long do refunds take?
Once your return is received and inspected, refunds are typically processed within 5–10 business days.
Your bank or payment provider may take additional time to post the refund.
What if my item arrives damaged?
If your item arrives damaged or defective, contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged item
We’ll work to resolve it as quickly as possible.
Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of placement.
After that, processing may already begin and changes may not be possible.
Do you ship internationally?
Yes, we ship to select international locations.
Shipping rates and delivery times vary by destination.
How can I contact support?
You can reach our support team at:
We respond within 24–48 business hours.